Our rugs are export quality rugs and are shipped to 30 countries for over 35 years. We are high-quality manufacturers with a vertically integrated setup that includes – yarn processing, weaving, finishing, packing all under one roof.
We do our best to provide you with the accurate dimensions of all products, but please be advised that variations may exist by up to 5% of the published dimensions. This is normal and is not considered a defect.
On hard surfaces such as wood and tile, we highly recommend the use of a non slip rug pad to keep your area rug from sliding around.
The images we display have the most accurate colors possible. Please keep in mind that color variances may occur with handmade items. In some instances, patterns may vary according to size as well. These are not considered defects.
It is normal for new rugs to shed yarn fibers. Depending on the weave type of your area rug and where it is being used, it may continue to shed over the span of its lifetime. Proper and regular vacuuming will help pick up rug fibers and keep the rug looking fresh and clean.
Definitely. Any design on the website HRC can be made as per your size requirement. Delivery time and cost will be confirmed as per design and size.
You may check the status of your order at any time using our order status page. Simply click here order tracking ID number.
Once we have received your order, it begins processing immediately. We cannot hold order items in our warehouse or postpone a delivery date.
Orders cannot be changed once they have been submitted. Orders may only be canceled if they have not begun the shipping process.
In stock items usually leave our warehouse within 4 – 7 business days. Lead times prior to shipping vary by brand and are clearly displayed on every product page. “Lead times” are the estimated number of days it takes for order items to be prepared for shipment.
SHIPPING & RETURN
At Home Rugs Collection , shipping is always FREE.
As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed.
However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to extending full refund or re-fulfilling your order.
The price of a return label depends on the size of the product being returned, and is automatically calculated for you at time of the return. We also take into consideration the product weight, distance to travel, and dimensions for you based on the item you ordered.
Yes , HRC do ship to internationally to the available countries.
To initiate a return: Click the picture of the defected rug imediatially send to our customer support or email.
A return authorization number will be issued; be sure to clearly write this number on the outer packaging of your area rug.